SHIPPING

Casaca  ("we" and "us") is the operator of
(https://casaca.co) ("Website"). By placing an order through this website you will be agreeing to the terms below. These are provided to ensure
both parties are aware of and agree upon this arrangement to mutually protect
and set expectations on our service.
                                                                                                                                      Worldwide Shipping

Generally takes 10-25 business days, depending on your location. Processing time can take up to 3 days unless, priority processing is selected. Factoring in processing and shipping times, delivery time can take up to 28 business days. 

2.1 Dispatch Time
 
Orders are usually dispatched within 1-3 business days of payment of order.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

2.2 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.                                                           

2.3 P.O. Box shipping                
                                                       
shopcasaca will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

2.4 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.

2.5 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.

2.6 Delivery Time Exceeded
 
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.

3. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

4. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.

5. Duties & Taxes

5.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the
website

5.2 Import Duties & Taxes

Import duties and taxes for international shipments will be pre-paid, without
any additional fees to be paid by customer upon arrival in destination country 

6. Cancellations

If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.

7. Insurance

Parcels are insured for loss and damage up to the value as stated by the
courier.

8.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

8.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

9. Customer service

For all customer service enquiries, please email us at shopcasaca@gmail.com